Refund Policy.

Last updated: 26 October 2026

If something isn't right, we want to put it right. This policy explains how to cancel an order, return an item, and what happens if something is faulty. It does not affect your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.

You can cancel your order within 14 days of the day you receive it, for any reason.

1. Email info.dpora.inc@gmail.com with your order number and the item(s) you want to return, saying that you wish to cancel. We will reply with the return address and instructions.
2. Send the item(s) back within 14 days of telling us. Return postage is your responsibility. We recommend a tracked service, as you are responsible for the item until it reaches us.
3. We will refund the price of the item(s) and your original standard delivery charge within 14 days of receiving them back (or of receiving proof you sent them, if sooner), using your original payment method.

If you return only part of an order, we refund the delivery charge only if the whole order is returned.

You can handle items as you would in a shop to see if they suit you. Please return them in the same condition you received them, with their packaging, including the region box. If an item comes back worn, washed, damaged or without its packaging, and its value is reduced because it has been handled more than necessary, we may reduce your refund by that amount. We will explain any reduction.

We don't offer direct exchanges. If you would like a different region or colour, cancel your order as above and place a new one.

If your item is faulty, damaged when it arrives, or not what you ordered, please email info.dpora.inc@gmail.com with your order number and, if you can, a photo. Please let us know as soon as you can.

Within 30 days of delivery, you can reject a faulty item for a full refund. After 30 days, you are entitled to a repair or replacement, or in some cases a refund. We will cover return postage for faulty, damaged or incorrect items, and refund within 14 days of agreeing that you are entitled to one.

Nothing in this policy affects your statutory rights. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.

Diaspora Inc LTD
124 City Road, London, England, EC1V 2NX
Company number: 15910395
Email: info.dpora.inc@gmail.com